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`1:10:42`

And we would never have AI do this this is not a summary of tasks or a summary of output it's someone's own words this is very important to us so it's someone's own words and so there's a lot of that kind of writing and there's shorter writing too. A…

`1:11:28`

they really nailed it or they put in some extra effort to make this better for someone else there's a lot of things that are about helping others whenever I read heartbeats and it's like this person helped this person solve a problem I'm just like it just inspires me it's great and…

`1:12:13`

wrote this like I can just tell so there needs that needs to come through. Um we're very anti internally very anti AI style writing like I don't I don't want convenience right I don't want convenience I want people's own words the people who I work with who I talk to…

`1:13:00`

new employee joining the company 8 months from now and you want to go back and like understand how this company runs to watch like to try to watch 40 hours of boring ass video from a meeting it's you're not going to do it but you might skim and read some things and see…

`1:13:46`

searchable and it's just it's easy to access and it's easy to link to and point out and share with someone else it's just so transferable that that I think it's a wonderful thing to do and I don't think enough companies do it. Or they do it in the boring…

`1:14:33`

of sterilized posturing business writing sense how would you coach me to get to a place where I'm writing the kind of heartbeat that is worthy of your attention. Yeah well first of all I would just it's very simple I'd say just tell me. Because I think that um most people don't…

`1:15:19`

loud. Talk it out. Because it it takes the whole like I have to write something down pressure off of it and then it's just communicate it's pure communication at point and humans are very very good at just talking to each other so just talk it out that's what I'd say and…

`1:16:05`

pithy clever headline or something I'm like and then I'm like would I ever say that out loud to anybody to describe Basecamp? And I'm like no I wouldn't so why would I say it here? And I find that like there's this there's this feeling of like writing clever copy…

`1:16:50`

out how to describe Basecamp versus I just said it in 12 seconds and like that was better than anything I've ever written basically. But you know this happens all the time it's so easy to fall into this trap but it's telling that you do too after all these years. The challenge is…

`1:17:38`

who you're writing this for. There's this sort of feeling that you're writing it for your company but you're writing it for customers and these people know basically nothing about you. And so you really have to keep saying would I say this to someone I met on the street If I'm…

`1:18:26`

is part of the problem that websites have a there's many different ways to do them but they have this format where there's like blocks of text and a picture and another block of text and a block of color and there's like it's it's all it's all shattered. You know…

`1:19:11`

certainly going to finish because it's not that long and hopefully I'm pulling them through and it's you're able to read a letter you're it's hard to read a website how should it be different? I like long-form like more of a long-form old-school like direct mail style…

`1:19:57`

New York Times article that was just like Sometimes they do really beautiful visual articles, but if it wasn't an article format, it was like a web design page format of an article, you'd be like weird. I can't read this. I don't I can't absorb this. I don't know what…

`1:20:44`

this comes down to people talking to people and there's all this fluff about business, the ties in the corporate world, all the corporate speak, but fundamentally it's just you're communicating to another human being and do not forget that. That's it. That's it. And I think business like the idea of…

`1:21:29`

stuff, you wouldn't try so hard and over try to have this message that you want to get out and and and and lather it in bad formats and buzzwords and jargon. You would just say the damn thing. Like you're having a conversation with somebody. We could not have written this conversation out. I…

`1:22:15`

So, Getting Real was in the early days. I think we published that in 2006 maybe. I don't remember exactly when that was, but it was pretty early on. Um and it was it was like our back in the day this was basically our method for building software and it was written to an audience…

`1:23:01`

chest cuz you don't share your business secrets. But instead, they write cookbooks and they put their recipes out there for the whole world to see. They're not afraid of somebody buying that cookbook and then opening a restaurant next to theirs and putting them out of business with the same food. They're not…

`1:23:49`

I mean I was You know, as I was reading it, it could have come out a few years ago and you know, there's a few things that would have changed, but not that Yeah. And what's behind that you think that you really had the sort of sense of vision for the company that…

`1:24:35`

like we kept doing it, but also getting back to some of the earliest things we talked about, it just feels natural for us. We do not try to be this way. We are this way. And that is why I think we're good at it. When you try to be a way that you are…

`1:25:21`

take it next. And this is what hurts. And so, I think a lot of people who try to copy a style, it's okay to copy by the way like to learn, but then you've got to find your own way. And so, I think these books are the result of us have found we…