Lightning round

`1:43:02`

It reminded me of our business, actually. I think we have a very stick shift business. We have a very direct business. Everything's very, very tight, very straightforward. There are not a lot of layers of abstractions. There are not a lot of things in the middle between the work we do and the way it feels, and I think of large businesses as automatic transmissions and modern cars where you just... everything's simulated. You don't really know what the road feels like. You can't really feel it in the steering wheel, or maybe there's some fake feel in there now. The brakes are just sending a command to a computer to squeeze the pads. The transmission is like, you don't control it, it just does its own thing. And there's a beauty in that too, but there's also a disconnect that I forgot about until

`1:43:47`

I got back into driving the old car, which is harder to drive and noisier and bumpier and creakier, but there's a real directness to it that's really special, and I think it's actually a good way to look at business and to remind yourself that staying as connected to the thing that you're doing as possible has a lot of value. That's an awesome metaphor. Next question, do you have a favorite life motto that you often repeat yourself, share with folks, find useful in work or in life? And I don't always live up to it, but basically, it's worry less. There's a great Tom Petty lyric. I can't remember which song it's in, but I think it's on Wildflowers on the album. Most of the things you worry about never happened anyway.

`1:44:35`

And it's just so true. I find myself worrying about all sorts of things that don't matter and never happen, and then you're like, God, I spent three days worrying about that, or I went to this appointment and it was fine. The amount of worry, and it's just all in your head, and it's all about anticipating the future that hasn't happened yet, and I try to tell myself that, and I try to tell others that in business. I try to tell myself that in life and in business, but also, I tell others that in business, what if people don't like... I don't know. You'll find out. Worry less about it. It probably isn't going to be a big deal anyway. So that's what I would say. Worry less. Worry less. Final question, I was going to ask you this before you mentioned this, but you said you're writing a new book, potentially, are you able to share what this new book might be about?

`1:45:22`

We haven't started writing it. I can tell you, or I'm thinking about it, and it's going to revolve around the idea of gut and intuition in business and decision-making. I don't really know exactly how they all play in here in a book, but I think we need to celebrate gut and intuition more in business. And most business books are not about that. They're about the opposite in many ways. Whatever, you can't improve what you can't measure, or whatever these things are. And I think that's true in a lot of realms, like medicine, you can look at your biomarkers and you can do things. I don't think things are quite as direct in business, and I think that intuition and gut is something to be celebrated. So I think what we're probably going to end up doing is looking at all the ways we use intuition and gut to make decisions at work, whether it's hiring or product decisions or

`1:46:10`

policy decisions or whatever it is. Maybe break down some of those decisions in the past, perhaps, or talk about things on a day-to-day basis about how we employ those tools to move forward. So that's roughly the idea. It's very loose right now but hopefully, we can tighten it up and that's what I'd love to focus on that next. That's an awesome topic for a book. I was thinking Worry Less could also be an awesome title for a book, if that's another topic- That'd be a great title for a book-... to go down. Yeah, that would be. I'm reading Charlie Munger's Poor Charlie Almanack right now. Oh, beautiful. There's a whole thing around the way we misjudge and make mistakes with our psychology, just like a heuristic [inaudible 01:46:50]. Human misjudgment. Exactly. And I feel like that would be a part of this story of gut instinct are often right, but